1. Can I order from and/or ship outside the United States?
We happily ship everywhere FedEx ships. You may place your order online for all international orders. We use FedEx® International Economy to ship our international packages. Keep in mind, additional shipping fees will apply. Fees for duties and taxes are charged to the recipient. If you have trouble placing an international order, please contact us at support@BEERNUTS.com
2. What does free shipping mean?
We offer free shipping on all orders via FedEx® SmartPost®. Any order placed with FedEx® SmartPost® as the chosen shipping method ships for free within the United States. There is no minimum quantity to qualify for free shipping. All other shipping methods will be charged based on location.
FedEx® SmartPost® typically takes 5-7 business days to reach its destination once the order has been processed. Shipments sent to Hawaii, Alaska, and APO addresses may be shipped using this method, but do not fall under the 5-7 business day delivery guarantee.
Orders sent using FedEx® SmartPost® are picked up from us by FedEx and delivered to your local Post Office. From there, the Post Office will deliver the package to you.
3. Can I ship to a P.O. Box?
Absolutely! With FedEx® SmartPost®, we can ship your orders to PO boxes and APO addresses. If you’re shipping an order to a PO box, the recipient should be prepared to pick up the package at their local Post Office. Packages shipping to APO addresses can take up to 5 weeks to deliver, depending on where the recipient is stationed. The 5-7 business day delivery guarantee does not apply to APO shipments.
4. How soon does my order ship?
Orders using FedEx® SmartPost® shipping may not be shipped the same day the order is placed. We guarantee a 36 business hour processing period. Once the package leaves our facility, the shipping delivery times will begin.
Before 3pm CST, express shipping options will be processed and sent the same day the order is placed. After 3pm CST, the package will be picked up the next business day. Most express shipping methods do not run during the weekend. They only run on normal business days. Please keep this in mind when choosing express options. Contact 1-800-BEERNUTS ext. 324 to ensure the correct shipping option is chosen.
5. Can I change or cancel my online order?
If you wish to make any changes or cancellations to your online order, please contact 1-800-BEERNUTS ext. 324 before 10pm CST on the day your is placed. Any changes or cancellations made after this time will be subject to additional expenses and cannot be refunded. Our hours of operation are 8am-5pm CST. Please leave a message for any calls pertaining to order changes or cancellations after our business hours. Order changes will delay the shipment of your order.
6. What issues or circumstances can delay my order?
Incorrect addresses, order changes, weather circumstances, and FedEx® or USPS backlogs may cause delays in delivery.
For online orders, we can only guarantee shipping to addresses we are provided. If an incorrect address is provided and the package is shipped out, the customer will be subject to return expenses.
All products purchased from BEER NUTS® Brand Snacks are guaranteed to be fresh. If you are not 100% satisfied with the taste of your product, please let us know. You can return non-food product and get a full refund within 45 days of your purchase as long as a receipt is presented with the return. Food product cannot be returned once it leaves our facility.
If you wish to return an item that was purchased on sale or at a discounted price, you will receive the amount paid for the item.
For orders placed online, we must receive the returned item(s) before refunding the purchase or sending a replacement. Another order may be placed and sent out immediately and a refund will be issued upon receipt of the first order. Again, food products cannot be returned.
Contact our Company Store at 1.800.BEERNUTS ext. 324 or email us with any questions.